The products purchased on www.bojola.it are sold directly by Bojola, Bojola has its registered office in Via dei Rondinelli, 25r – 50123 Firenze Italia Tel. & Fax +39 055 21 53 61. Requests for information should be made through our Contact area on www.bojola.it
1. Our Business Policy
Bojola offers products for sale on www.bojola.it and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.
“Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on www.bojola.it.
Bojola reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with Bojola’s business policy.
These General Terms and Conditions of Sale (together with the documents referred to herein) regulate the offer, transmission and acceptance of purchase orders relating to products on www.bojola.it between the users of www.bojola.it and Bojola.
The General Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on www.bojola.it through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions. Under no circumstances shall Bojola be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between users of www.bojola.it and third parties.
2. How to Execute a Contract with Bojola
To place an order for the purchase of one or more products on www.bojola.it, you must fill out the online order form and send it electronically to Bojola, following the relevant instructions.
Before submitting your order form for the purchase of products, you will be asked to carefully read the General Terms and Conditions of Sale.
The order form will be filed in our data base for the time required to process your order and as provided by law. You may access your order form by clicking on the section called My Account.
Before submitting the order form, you will be asked to identify and correct possible input errors.
The submission of orders to Bojola must be in English or Italian.
After your order form has been submitted, Bojola will process your order.
Bojola may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that Bojola has not carried out your purchase order specifying the reasons thereof. If the order form has been sent and the price has been paid for items that are no longer available, Bojola will refund the amount paid for those items.
By submitting an order form to Bojola, you unconditionally accept and undertake to observe the provisions of these General Terms and Conditions of Sale in your contract with Bojola. Should you not agree with certain provisions of these General Terms and Conditions of Sale, please do not submit your order form for the purchase of products on www.bojola.it.
Upon submission of an order form, Bojola shall send you a purchase order receipt e-mail, containing a summary of the information related to the order form.
All Bojola items are sent from Italy. Any import tax applied by the destination country customs are fees to be paid by the Consumer.
If you decide to arrange the shipment to a country that is different from the one you are purchasing the item from, you will be responsible for adhering to both the exportation legislation of the order country and the importation legislation of the destination country. Bojola shall not be held liable.
3. Guarantees and Product Indication
On www.bojola.it, we offer for sale luxury and top-quality products. These products are made by Bojola srl or purchased by Bojola directly from fashion houses, manufacturers and dealers, carefully selected for their stringent quality control.
Bojola does not sell second-hand products.
The main characteristics of products are shown on www.bojola.it on each product page. The products offered for sale on www.bojola.it may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.
Prices are subject to change and will be as quoted on our site from time to time, except in cases of obvious error. Check the final price of sale before sending the relevant order form.
Orders made to addresses to which Bojola cannot ship, will be cancelled.
All Products sold by Bojola come with an identification tag attached. When trying on the products you should not remove or alter the tag from the purchased products should you wish to return the purchased product.
As a Consumer (as defined at section 1.2 above), you are entitled to various statutory warranties including a warranty that the products supplied to you conform with your contract with us.
Most Bojola products are handcrafted; please be advised that the measures indicated in every product page may be slightly different.
The main characteristics of products are shown on www.bojola.it on each product page. Nevertheless Bojola can choose at its complete discretion one of its different original brand logos to be applied on the products in depending on the current marketing strategy.
The products are covered by the legal guarantee of conformity as required by law. The Bojola products are therefore guaranteed for two years from delivery of the goods for compliance defects such as material or manufacturing defects. The warranty does not cover damage caused by mishandling of the products, accidents, abrasion, solvents and usage. Before you can send a product to Bojola so that this will be checked for compliance, the consumer is required to give prior notice of its intention to Bojola and receive permission to send the goods before shipment.
Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form.
All credit/debit card infomration (for example, card number or expiration date) will be sent by encrypted protocol to Banca Sella or other banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by Bojola except for performing the procedure relevant to your purchase or issuing refunds in the case of returns, in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the relevant costs for shipping and delivery, as indicated in the order form, will be charged to your current account when the purchased products are actually shipped.
5. Shipping and Delivery of the Products
All purchased items are sent within twenty (20) calendar days from placing the order. For specific product shipping and delivery procedures, please contact Bojola through its web site.
6. Customer Care
For any information go to the Contact area on www.bojola.it
7. Refund Policy
You have the right to cancel your contract with Bojola in relation to products purchased from www.bojola.it, without any penalty and for any reason within fourteen (14) calendar days, beginning on the day you receive the products.
Once you decide to exercise your right to cancel your contract, you must notify Bojola of your intention to return the product/s within 14 days from the date you received the goods. In order to notify Bojola of your intention, you must follow one of the options described in our Refund Policy (email, fax, registered letter). The product/s then must be handled to Bojola’s courier DHL within 14 days from the date you notified Bojola of your intention to return the product/s. You should return the products to Bojola in the same condition in which you received. You have a legal obligation to take reasonable care of the products whilst they are in your possession. For all detailed information about our Return Policy please read our Refund Policy document.
9. Governing Law
These General Terms and Conditions of Sale are governed by Italian law and in particular by Italian legislative decree 6 September 2005 no. 206 on distance contracts and by Italian legislative decree 9 April 2003 no. 70 on certain aspects related to e-commerce.
Please note that the European Commission provides a platform for alternative extra-judicial resolution of disputes, available on the website http://ec.europa.eu/odr
10. Amendments and updates
The General Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new General Terms and Conditions of Sale shall be effective as of the date of publication on www.bojola.it.